Asking the Right Questions

Cleveland Copier Tip: Don’t Be Afraid To Answer Questions

When you are in the market for a new copier, it is important to have a very good customer representative who can be your trusted adviser. In this way, you will get the type of copier you need – no more, no less. At Cleveland Copier, we have a consultative approach in order to determine exactly what you need and what you do not need in a copier.

Unfortunately, many customers hesitate to answer the fundamental questions necessary for fear of being up-sold to a copier that exceed their needs. This is exactly the reason it is important to find a reputable dealer who is interested in forming a long term relationship with your company. Cleveland Copier is just such a dealer. For this reason, during the consultation process, it is important for the costumer to think about their day-to-day copy needs and to answer the questions for their advisers.

Such questions are as follows:

Do you need scanning and faxing capability?
Do you need finishing capability?
Is color important?
When do you need your copier delivered and set-up?
How does your copier make you money?

The answers to these questions will insure that you get the copier you need.