We have plenty of benefits that go with optimizing your process with document management. You improve customer satisfaction, reduce your operational costs and you will have an improved profit picture. IDC surveyed 1,516 information workers and business owners. What did they find? They discovered that while respondents believed in achieving optimal efficiency, the majority did not use the process to increase their customer satisfaction and revenue growth.
Improving customer satisfaction boils down to having the document immediately available for them. For example, instead of having to comb through endless file cabinets, you will have it available on a digital database, and you can find it instantly with a keyword. The process works similar to Google.
At the most basic functionality, document management will improve tracking, storing and management over your documents. Ever worried about leaving behind sensitive information at a restaurant because you had to have it in paper form to work on it? With this type of system, you can index your documents and search through things more quickly. When you do this, you will naturally have a better business and that will lead to greater opportunities with increased revenue.